Frequently Asked Questions

  • How do I remove the background guidelines in Canva?

    The background guidelines are usually included as a reference to help with placement while designing.

    To remove them before printing:

    1. Click on the guideline background image

    2. Unlock it if it is locked

    3. Delete it before downloading your final file

    If you want to keep the file structure but hide the guide, you can also make the guideline layer fully transparent instead of deleting it.

  • For best print quality, save your file as PDF Print.

    This usually gives you the sharpest text and cleanest results for home printing.

    If you are creating a label design to upload into the drag-and-drop template, save that individual design as a PNG first. Then place it into the template and export the completed sheet as PDF Print for printing.

  • For best results:

    • Save as PDF Print

    • Print at 100% actual size

    • Turn off Fit to Page or Scale to Fit

    • Use your printer’s highest quality setting if available

    • Test print on regular paper first before using label paper

    These settings help the labels align correctly on the sheet.

  • This is usually caused by printer scaling settings.

    Check these first:

    • Make sure the file is downloaded at the correct size

    • Print at actual size or 100%

    • Turn off Fit to Page

    • Confirm you are using the correct Dashleigh label template

    • Print a test page on plain paper first

    Even a small scaling change can affect alignment.

  • Most Dashleigh templates can be used in Canva Free.

    However, some Canva fonts, graphics, or design elements may require Canva Pro if you choose to use them in your label design.

  • First, create your label design in Canva at the exact size of your label. Then:

    1. Download it as a PNG

    2. Open your Dashleigh drag-and-drop template

    3. Go to Uploads

    4. Upload your PNG file

    5. Drag it into one of the frames

    Your design should snap into place automatically.

  • No, the template size should stay the same to match the Dashleigh label sheet format.

    If you resize the template, your labels may no longer align correctly when printed.

    Instead, create your label artwork at the correct label size, then place it into the provided template.

  • No. Once you place one completed design into a frame, you can copy and paste it into the other frames, or drag the same uploaded design into each frame.

    This makes it easy to fill the full sheet.